Question 1

What services does your company provide?

Accepted Answer

We specialize in providing comprehensive IT solutions for electric vehicle (EV) charging infrastructure, including software development, network management, data analytics, and customer support for EV charging stations. Additionally, we offer a mobile app for EV drivers to enhance their charging experience.

Question 2

How do I contact customer support?

Accepted Answer

You can contact our customer support team via email at info@gofar.az or by calling +994 (012) 311 30 47 . We are available 24/7 to assist you with any issues or questions.

Question 3

What is the EV Charger IT mobile app?

Accepted Answer

Our mobile app is designed for EV drivers to easily locate, use, and manage EV charging stations. It provides features such as station locator, real-time availability, reservation options, payment processing, and charging session monitoring.

Question 4

How do I download and install the mobile app?

Accepted Answer

You can download our mobile app from the Apple App Store for iOS devices or Google Play Store for Android devices. Simply search for "Gofar.Az" and follow the installation instructions.

Question 5

What features does the mobile app offer?

Accepted Answer

Our mobile app offers a variety of features including:

• Locating nearby charging stations
 • Real-time availability and status updates
 • Reserving a charging spot in advance
 • Starting and stopping charging sessions remotely
 • Secure payment processing
 • Viewing charging history and usage statistics

Question 6

What software solutions do you offer for EV chargers?

Accepted Answer

We offer a range of software solutions including charger management systems, mobile apps for end-users, real-time monitoring and reporting tools, payment processing integration, and predictive maintenance systems.

Question 7

How secure is your EV charging network?

Accepted Answer

Security is our top priority. Our network employs advanced encryption protocols, regular security updates, and continuous monitoring to protect against cyber threats and ensure the safety of user data.

Question 8

How quickly can you respond to a service issue?

Accepted Answer

Our support team is available 24/7 and can typically respond to service issues within 24 hours. For urgent issues, we offer immediate remote support and expedited on-site service.

Question 9

Can I view my charging history and receipts in the mobile app?

Accepted Answer

Yes, the mobile app allows you to view detailed charging history, receipts, and usage statistics. You can access this information anytime within the app.

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